Frequently Asked Questions

Everything you need to know about your Soundstream experience.

How do I determine the right size for my clothing?

Each product page features a detailed size guide with specific measurements. We recommend comparing these against your favorite pieces at home to ensure a perfect fit.

What is the status of my order and how can I track it?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website. You can also view your order status in your account dashboard.

What is your return and exchange policy?

We offer a 30-day return window for all unworn garments with original tags attached. Returns are processed within 5-7 business days of receipt at our warehouse.

Do you offer international shipping?

Yes, Soundstream ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How should I care for my Soundstream apparel?

To maintain the quality of our fabrics, we recommend washing in cold water on a gentle cycle and air-drying. Always check the specific care label inside each garment.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.