Returns & Exchanges

At Soundstream, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase doesn't hit the right note, our hassle-free process ensures you get the perfect fit or a full refund.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the original tags on the garments and secure them in their original packaging to ensure the items remain in pristine condition during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it securely to the outside of your return package.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking receipt; we will notify you once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing